Solarsoft launches multi-tier ERP support options
Solarsoft’s manufacturing ERP systems are now backed by a new three-tier support and maintenance programme.
Users that need extended hours, accelerated service responses and guaranteed escalation of priority calls can now select from Extended and Premier Support options.
Premier Support programme now guarantees support and maintenance 24/7 from a personal, dedicated Solarsoft technical representative for priority call resolution and optional on-site call-out.
Steven Hargreaves, product director at Solarsoft, says, “We have developed the new support options in response to clear demand from our customers. In the current climate, every order counts and no-one want to run the risk of losing business because of a system failure.”
