Engineering Technology Group has promoted Tim Dean to lead its new service and maintenance offer that has been designed to help its customers reduce downtime. This is after a record sales rise in 2018.
Initially joining the company as a field service engineer in 2012, Dean has remained at ETG for six years, and became a specialist on the German machine tools in its range, including Bavius, Chiron and STAMA.
He wishes to see the firm’s 20 service engineers develop skills across all the machines it sells and supplies and will do so by implementing a cross-training programme.
Dean, who has been involved in maintenance since 1995, explained: “This is a very exciting time to be leading our service team and I’ve been given the freedom to try out some new ideas that will deliver a host of benefits to our clients
“Making our engineers more versatile is the key priority and we have a plan in place to make this happen. It won’t be at the expense of our specialists, there’s still very much a role for them in modern-day manufacturing.”
He continued: “The last 12 months have seen the demand for quicker response times grow massively, with many companies running their machines at full speed for longer durations in a bid to meet customer volume increases and shorter lead times.
“This can be offset by putting in place an effective maintenance programme that minimises downtime and reduces the risk of machines breaking down. This is a key message we are trying to get across with all our clients.
“We are also looking to add a number of engineers to our team, probably two or three would be ideal and these are immediate starts.”
Dean is joining Steve Brown (sales director) and Martin Price (operations director) as the latest of several internal promotions designed to strengthen the ETG middle and senior management team.
This has proven to be a successful approach by the Wellesbourne-based company as sales are expected to rise by 10% from the previous year, and there is an increased demand for its ‘turnkey solutions’.
Martine Doyle, managing director of Engineering Technology Group, added: “The recent trio of promotions give us an excellent platform to build on this year’s strong performance and I’m delighted that we are getting some fresh thinking and new ideas for our service team, a vital part of the ETG mix.
“Tim has a very good understanding of a number of our principals and is well respected with our team…he was the natural appointment and will play an important role in how we get closer to our customers and make sure our offer meets the changing nature of industry,” he concluded.