Mirasol will play a pivotal part in driving operational excellence and enhancing synergies across EAL's key areas of customer experience, centre quality assurance, and assessment delivery.
Experienced Leadership Driving Operational Excellence
With over 20 years of experience in service delivery and international operations, Mirasol brings a wealth of expertise to the role. Before joining EAL, Mirasol’s career included senior roles at City & Guilds, where she served as Head of IT Service Operations and Head of Fulfilment and Operational Delivery. Her proven track record in supporting customers in the UK and internationally makes her well-equipped to support EAL’s ambitious growth and transformation agenda.
Mirasol Edgcombe’s Vision for EAL’s Growth and Transformation
“This is a wonderful opportunity for me,” said Mirasol, “which will utilise my experience, judgement and ability, to help deliver immediate plans and ambitious long-term vision. Joining EAL at this pivotal moment is incredibly exciting, as the organisation drives forward delivering digital and cultural transformation in line with its ambition to evolve as a global operation within the next few years. It is an honour to have the opportunity to help elevate EAL's services and positively impact countless learners and educators not just in the UK, but in other parts of the world.”
Senior Leadership Endorsement and Future Outlook
Alison Parkes, Managing Director of EAL, said: "I am thrilled to welcome Mirasol to EAL in a newly expanded role of Head of Operations, as part of our senior leadership team. Mirasol joins us at an exciting time; her proven track record of driving operational excellence and strategic growth, along with both digital and international operations, aligns perfectly with our vision for the future. I am confident that Mirasol’s strategic vision and proven expertise delivering service excellence will be instrumental in propelling us forward to delivering our long-term ambitions both in UK and international operations.”
EAL’s Role in Qualifications and Industry Training
EAL creates and assesses qualifications in, among other disciplines, Engineering & Manufacturing, and building services engineering. The company has played a leading role in the creation of T-Levels in Construction & Building Services and Engineering & Manufacturing.
