The traditional facility management approach is time-consuming and costly. They are also dependent on full-time engineers who use 60% of their time on avoidable tasks and routine maintenance, according to a company that develops AI-based energy efficiency tools for commercial buildings. Similarly, operational inefficiencies cause around 30% of energy waste in commercial buildings. Buildings are also loaded with data, which is always increasing, and only 10% of it creates value, the company claims.
Exergio Launches the Technician AI Assistant
To tackle these problems, Exergio has just announced a new platform: the Technician AI Assistant. It is designed to solve key bottlenecks that are caused by manual processes, reducing engineer hours by 60% and creating independence from full-time facility management staff.
Many commercial buildings still face operational setbacks due to unresolved equipment faults, human error, and a lack of accountability in facility management.
“Energy waste often happens not because we don’t have the data, but because no one acts on it in time,” said Donatas Karčiauskas, CEO of Exergio. “Buildings are generating a lot of insights every minute, but facility managers are buried under outdated manual processes and overwhelmed with alerts they can’t keep up with. Our assistant not only sounds the alarm, but tells you exactly where to go, what to do, and how to fix it, step-by-step. It’s a shift from passive monitoring to active resolution.”
Key Features of the Exergio Technician AI Assistant
The Technician AI Assistant is an extension of Exergio’s AI-based energy management system. According to Karčiauskas, the new tool will be delivering real-time fault alerts to technicians and provide chat-based troubleshooting instructions. It also verifies whether a task was completed. The assistant maintains a learning-based knowledge base, as it stores information about recurring issues, device specifics, and optimal solutions. The assistant integrates with existing building management systems via protocols such as TCP/IP, RTU/Modbus, and BACnet.
“We’ve helped our customers to save between up to 29% in energy across various property types – from offices to logistics centers,” Karčiauskas noted. “But to go beyond one-off optimizations, we needed tools that make performance gains repeatable. Technician AI was designed with that goal in mind: to bring consistency, speed, and accountability to facility operations, even in cases where maintenance is fully outsourced or handled by multiple vendors.”
Improving Accountability with Exergio’s AI Assistant
The assistant also solves a growing problem in the industry: accountability. Building managers often lack visibility into whether issues have been resolved or whether systems are running at optimal levels. Exergio’s new tool closes that loop by confirming task completion and automatically reporting outcomes back to building owners.
According to Karčiauskas, this tool is a step toward a much larger goal – robotic facility management. “We’re building toward a system where robots, supported by AI, can fully handle cleaning, security, and even technical repairs. But until then, Technician AI bridges the gap between automation and human input,” he explained.
Cost Efficiency in Facility Management through Exergio
One of the strongest arguments for robotic facility management is its cost-efficiency. “Let’s say the facility relies on a team of 11 human staff: seven floor-specific cleaners working 5 hours per day, 2 on-call cleaners for eight hours, a receptionist, and a 24-hour security guard. It costs together €25,000 monthly. By replacing the cleaning function with 7 autonomous robots working 24/7 – each costing around €2,000 per month, the building could reduce facility management costs to €14,000 per month. This represents potential savings of up to 44%, while ensuring uninterrupted service and enabling human staff to focus on more complex or interactive tasks,” Karčiauskas shared.
Exergio's Vision for the Future of Facility Management
Technician AI assistant was designed to be simple and scalable – no applications to install, no training manuals, and no disruption to existing systems. According to Karčiauskas, the future of facility management is going to be more simple than ever.
“You just message it like a colleague, and it responds with step-by-step guidance. It fits into the technician’s workflow without adding friction,” concluded Karčiauskas.
