Instron implements IFS Applications for global ERP

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Test equipment manufacturer Instron is implementing IFS Applications ERP over five of its manufacturing sites in the US, UK and Italy, as well as 17 sales and service offices world-wide.

Instron director of strategy development Mark Ritter says that the company needed a new business system capable of supporting anticipated business growth and increasing operational needs. He also points to the importance of good customer-focused communication, and says that the existing environment – a collection of aged and disparate business systems – is no longer sufficiently supported by the software vendors. IFS Applications modules being implemented include: IFS Business Performance, Financials, Distribution, Manufacturing, Engineering/Product Design, Maintenance, Sales and Support, Human Resources and Sales & Marketing (CRM). "We needed to reduce the risk of failure of a business critical system," states Ritter. "We needed to improve efficiency via modernised tools and process simplification. And lastly, we needed accurate and timely business data to analyze and improve our business." Key goals of Instron's IFS Applications implementation project, he says, also include: improving efficiency by simplifying and automating processes; and enhancing competitiveness by providing easily accessible, global business analysis data at strategic and tactical levels. "The IFS sales team was very professional throughout our due diligence selection process and was well supported by directors from IFS' services and technical groups," continues Ritter. "We were impressed by the breadth of the product and the technology underlying it, and even more so by IFS's culture, as witnessed by the positive feedback from many IFS customers who we personally interviewed." Instron began implementation of the system late last year.